Terms & Conditions
Last updated: 07/07/2025
1. Identity of the trader
• Trading name: TheBoomlVerse (part of [your legal entity / sole proprietorship])
• Registered address: Steegoversloot 231, 3311PN, Dordrecht, The Netherlands
• E-mail: info@theboomlverse.com
• KvK (Chamber of Commerce) number: [ ]
• VAT number: [ ]
2. Scope
These Terms apply to every offer made by us and to every distance contract we conclude with a consumer, whether the purchase is made on TheBoomlVerse.com or via our official Etsy shop.
If you buy through Etsy, Etsy’s own Terms of Use and Buyer Policies also apply; if there is any direct conflict, Etsy policies prevail for the platform-specific rules and these Terms apply in all other respects.
3. Offer and acceptance
• Products are described as accurately as possible. Obvious errors do not bind us.
• Images are illustrative; colours may vary on different monitors.
• A contract is formed when you place an order and complete payment on TheBoomlVerse.com or click “Buy now” / “Add to cart” and pay through Etsy.
• We confirm acceptance by e-mail (own shop) or by Etsy’s order-confirmation system.
• We may refuse an order with a clear reason and will promptly refund any payment.
4. Prices and payment
• All prices include Dutch VAT (BTW) unless stated otherwise.
• Payment methods on TheBoomlVerse.com: iDEAL, credit card, PayPal, etc..
• Payment methods on Etsy: as offered by Etsy Payments.
• Orders must be paid in full before dispatch.
5. Right of withdrawal (EU/Netherlands)
• For non-custom goods you may cancel within 14 days after delivery without giving a reason.
• Notify us by e-mail or Etsy’s messaging system and return the item within another 14 days.
• Return shipping costs are paid by you.
• We refund the purchase price and standard outbound shipping within 14 days after receiving the return.
• The right of withdrawal does not apply to:
– custom or personalised items;
– digital files supplied immediately;
– sealed goods that are not suitable for return once opened.
6. Delivery
• We ship to the address provided at checkout (own shop) or the address in your Etsy account.
• Orders are dispatched within 3–5 working days unless a different timeframe is stated.
• Risk of loss or damage passes to you once the parcel is delivered.
7. Conformity and warranty
Goods must meet the contract, product description, and normal expectations of usability and durability. Statutory Dutch warranty rules apply.
8. Complaints
• Report complaints by e-mail to info@theboomlverse.com or, for Etsy orders, via Etsy Messages, within a reasonable time after you discover the issue.
• We reply within 14 days. If we need more time, we will give an expected resolution date.
• Give us at least 4 weeks to resolve the complaint before taking further action.
9. Intellectual property
All Booml characters, artwork, texts and trademarks are our intellectual property or used under licence. They may not be copied, reproduced or exploited without written permission.
Fanart shown in the “Fanart Gallery” is non-commercial and remains the property of the original IP owners.
10. Liability
We are not liable for indirect or consequential loss. Our direct liability is limited to the purchase price of the item concerned, except where mandatory law provides otherwise.
11. Force majeure
In case of force majeure (for example natural disaster, pandemic, strikes, supplier failure) we may suspend or cancel the contract without liability.
12. Privacy
We process personal data in accordance with the EU GDPR and Dutch AVG; see our separate Privacy Policy.
13. Governing law and disputes
Dutch law applies exclusively. Disputes that cannot be settled amicably will be submitted to the competent Dutch court.
14. Changes
We may amend these Terms from time to time. The new version will be posted on TheBoomlVerse.com and will apply to future orders from the date of publication.
15. Contact
Questions? E-mail info@theboomlverse.com or write to Steegoversloot 231, 3311PN Dordrecht, The Netherlands.